Michelle's Madness

Whenever I think I’ve heard every kind of crazy there is, someone surprises me. You would think I wouldn’t be shocked anymore, but damn it if my jaw just doesn’t drop some days. Of course next month I’ll hear something that trumps this, but for now… well, all I can say is WOW. And when I say 'WOW' what I mean is that I am weeping for our childrens' future. Because the idiots are only multiplying.

So here I am at work, minding my own business, answering calls as they come in, and just doing my best to deal with the crazies. (I swear I’m in the crazy queue today, because I’m getting more yahoos than usual). I get this call from a pharmacy wanting help with processing a claim for one of our members. Okay, nothing unusual about that. So apparently this member has another insurance as his primary, at least according to Medicare. The guy from the pharmacy says the member no longer has the other insurance. I told him that we would need documentation faxed to us that shows the other coverage is terminated. He asked who we needed it from, and if he could just write something on a piece of paper and fax it. Um, noooooo…. That is not considered proof: "evidence sufficient to establish a thing as true, or to produce belief in its truth". If I could simply write something on a piece of paper and that made it true, I would be the Queen of the World with unlimited funds. Because of course, I could just write my “bank balance” on a piece of paper and that would make it so. I’m sure the bank teller would just hand me the key to the vault and tell me to help myself. That would be sweet…

But that isn’t even the crazy part. I told him that we need something like a letter from Medicare or the other insurance company showing that the coverage is no longer active. Then he said…

Are you ready?

I’m not making this up.

Seriously, this is verbatim.

“You need to lower your expectations of this patient because he doesn’t speak English!”

I'm sorry mister, I must have hallucinated because you couldn't have possibly said what I think you did.

Oh shit, he did say that.

I’ll repeat that in case your head just exploded due to the sheer stupidity of the statement: “You need to lower your expectations of this patient because he doesn’t speak English!”

Oh, how Carlos Mencia would love to see his point proven once again. People can’t keep up so we lower the standards.

To top this off, the member’s son, WHO SPEAKS ENGLISH, was standing right there at the pharmacy. The caller from the pharmacy (I’m sorry, but I refuse to call him a technician or a pharmacist; I just can’t give him that kind of credit) told him what we needed, and I heard him say it in English. Okay, so if we have to lower the expectations for his dad because he can’t speak English, what’s this guy’s excuse? Do we lower the standards for him because he’s a fucktard? And why do I have to lower my expectations because he’s a flaming imbecile? If he can't handle something as simple as "get a letter from the company that says the coverage has ended", then maybe he shouldn’t be taking care of his father’s affairs. Or wandering the streets unattended. Or be allowed to continue the bloodline.

Of course, it’s not his fault he’s stupid. Society hasn’t pushed him to excel, and why should he try to excel on his own when society will coddle him and lower the standards even more to meet his less-than-mediocre intelligence? We wouldn't want his self-esteem to suffer, right? We don't want to be mean by actually expecting people to think and shit.

Now everybody sing along with the "Dee Dee Dee Song", while I bang my head on my desk for a while...